Shipping & Delivery
WHAT ARE MY EU SHIPPING OPTIONS AND COSTS?
After your order is received, we will start processing it immediately and the order will be shipped the next working days from our warehouse in France. All our packages are shipped via DHL, DPD, Colissimo or SEUR and delivered Monday through Friday.
Depending on your shipping address, you can expect your products to be delivered to you earliest the next day, up to several days.
Shipping within the European Union, United Kingdom and Switzerland is free for orders over EUR €100, otherwise orders are subject to the standard rates below.
European Union
| Order Total | Method | Cost | Est. Delivery |
|---|---|---|---|
| €0.00 – €99.99 | Standard Shipping | €4.95 | 3–7 business days |
| €100.00 and up | Standard Shipping | FREE | 3–7 business days |
Switzerland
| Order Total | Method | Cost | Est. Delivery |
|---|---|---|---|
| CHF 0.00 – CHF 99.99 | Standard Shipping | CHF 9.95 | 3–7 business days |
| CHF 100.00 and up | Standard Shipping | FREE | 3–7 business days |
United Kingdom
| Order Total | Method | Cost | Est. Delivery |
|---|---|---|---|
| £0.00 – £99.99 | Standard Shipping | £9.90 | 3–7 business days |
| £100.00 and up | Standard Shipping | FREE | 3–7 business days |
Pro Community Shipping
Approved Pro Community members get a flat shipping rate across all zones — no minimums, no free threshold.
| Zone | Method | Cost | Est. Delivery |
|---|---|---|---|
| European Union | Pro Community Shipping | €4.95 | 3–7 business days |
| Switzerland | Pro Community Shipping | CHF 9.95 | 3–7 business days |
| United Kingdom | Pro Community Shipping | £ 9.90 | 3–7 business days |
To access Pro Community rates, contact us to apply.
Shipping costs are based on your order subtotal before discounts. All prices include applicable taxes. We do not ship outside of the countries listed above. Please note that the Channel Islands, Norway, Gibraltar, Liechtenstein, French overseas territories (Guadeloupe, Martinique, Guyana, La Réunion, Mayotte) and the Canary Islands are outside our shipping region. For orders from the United States, visit etnies.com.
Processing & Delivery
- Orders are processed Monday through Friday, within 1–2 business days.
- Orders placed on Friday or over a public holiday ship the next business day.
- Delivery times are estimates only and not guaranteed. Carrier delays may occur beyond our control.
Tracking Your Order
You'll receive a tracking email within 72 hours of shipment. If you don't see it, check your spam folder. Please allow 72 hours for the tracking link to update with the carrier.
Can I Cancel or Modify My Order?
Once an order is submitted, it enters our automated fulfillment system immediately. We cannot cancel or modify orders after checkout, even if the order hasn't shipped yet.
Need to make a change? Simply start a return once you receive your package. We don't offer exchanges, but we'll happily issue a refund or store credit.
Other Common Questions
- Package shows delivered but not received? Wait 72 hours, then file a claim with the carrier and contact us with your case number.
- Order on hold? This may be a fraud prevention check. Make sure your billing and shipping addresses match to avoid delays.