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Customer Reviews

Based on 25 reviews
88%
(22)
8%
(2)
0%
(0)
0%
(0)
4%
(1)
J
Jared Mendez
Great for the price

Bought these for snowskating and they get the job done. Comfortable and efficiently waterproof. Can’t beat the price either.

S
Simon Cox
Stitching issue

Unfortunately the stitching isn't straight where the tongue meets the boot - so when you tighten the laces the tongue bunches up. The other boot is fine. I Couldn't send them back because I needed them for work. Was quite obvious to notice !!? Thanks. Love Etnies !! Go Joe Rich !!! 😝😎

c
christian schütz
bad service experience

the boots are too big! one whole grade compared to another model. But instead of answering my request for a substitution or a return form nothing happens. What is wrong with you? I do not think that the trees you want to plant are already growing and you would have to deplant the seed. Or?
So please refurnish your service employees

R
Roberto Blandon
Never buy at etnies.com!

I can't remember having such a terrible customer service experience. First, they canceled my purchase twice, accusing me of fraud on my own PayPal account. After trying again to purchase the same pair of boots, the system processed an order with size 7 when my size is 9.5. My first order was perfect, then it got canceled and when placing again the order it went wrong. Then, interestingly... they can cancel your order (supposedly for fraud), but you CAN'T cancel an order as a customer when it has something like a wrong size so you avoid the shipment of a wrong item. So, they shipped me the wrong size of boots and I contacted them through email (because, interestingly again... you can't through the phone). They had shipped me the wrong size and I asked how to have the right size issued. So basically you have to receive a wrong size item, then ship it back to them and then have the right size shipped once again. Couldn't this be prevented by being able to cancel the order as a customer? At the end, I felt so aggravated that I decided that I didn't want to change the size but that I wanted a refund. I sent 2 emails asking for directions for a refund instead of a change of size. To this day, I'm still waiting for a reply... they never answered. At the end, I donated the boots to charity. So funny how they sent me an email asking me for a review for a pair of boots that I could never use. I'll never get another Etnies product anymore. I'll stick to DC or some other responsible skateboarding brand. I use Etnies since I'm 13 and today I'm 34 but I'll never use this brand again. They claim so much being so responsible with the environment, but they can't be responsible with their own clients. Total disappointment.

Y
Y.P.
Winter city sneakers

Look is good, fit is good. true to size and pretty much similar to other etnies I own. I didn't find them narrow as some other reviewers. Not as warm as I was expecting - for example, Marana MTW are warmer with a thicker padding, also outsole on Marana MTW feels thicker. Grip of Geo-hex thread is so-so, I find it rather slippery. Also, in my experience this shoes aren't very waterproof, I will say they are water-resistant to some degree but nothing special.

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