etnies customer service is available Monday through Friday, from 9:00 to 16:00. 

Please check that your order size, address and payment information are all submitted correctly before checkout. Unfortunately, we are unable to change or cancel any order, once submitted it is immediately transmitted to an automated processing system.

This provides the fastest method for receiving your order. As such, order cancellations and modifications are not possible, even if the order has not been marked as shipped. We manage multiple brands with a small staff and appreciate your understanding.

Please use our customer service contact form to return your recent unworn purchase within 30 days, in case of warranty, or if you need addtional assistance with your order.

Please allow 1 - 4 days response time to help you with your request.

WHERE ARE YOUR OFFICES LOCATED?

Our European headquarters are located in Rolle, Switzerland.

Nidecker SA
Place de l'Industrie 2
1180 Rolle
Switzerland

(address for correspondence only)